How to Avoid Moving Scams: A Step-by-Step Guide
How to Avoid Moving Scams: A Step-by-Step Guide
If you’ve heard moving company horror stories from friends and relatives, your excitement about your new home may be overshadowed by trepidation. Relax—most issues can be avoided by choosing reputable movers and understanding your rights as a consumer. Follow these tips to ensure a smooth experience:
1. Verify Licensing and Credentials
- Interstate moves: Ensure the company has a valid US DOT number and is registered with the Federal Motor Carrier Safety Administration (FMCSA).
- Local moves: Check your state’s department of transportation or movers’ association for licensing requirements.
2. Research Reviews and Reputation
- Check online review platforms like the Better Business Bureau, Facebook, and Twitter.
- Avoid companies with unresolved complaints or frequent name changes.
- Ask trusted friends or family for personal recommendations.
3. Get In-Home Estimates
Never rely on phone or internet quotes alone. A representative must inspect your belongings in person to provide an accurate estimate. Request at least three competitive quotes and clarify:
- Packing services and shipping supplies needed.
- Physical challenges (e.g., stairs, parking restrictions).
Red Flags to Watch For:
- Quotes significantly lower than competitors.
- Requests to sign blank or incomplete paperwork.
4. Understand Liability and Insurance
- Movers are typically liable for damage or loss, but coverage limits apply.
- Ask about “Full Value” vs. “Released Value” protection options.
Note: Never sign a liability waiver in exchange for delivery.
5. Protect Yourself During the Move
- Keep copies of all signed documents (estimates, bills of lading, receipts).
- Ensure paperwork includes pickup/delivery dates and shipment details.
Key Takeaways for Interstate Moves
- Binding estimates cannot exceed 100% of the quoted cost.
- Non-binding estimates cannot exceed 110% of the quoted cost on delivery.
Additional Resources
Review the federal government’s booklet Your Rights and Responsibilities When You Move for details on:
- Pickup/delivery guidelines
- Dispute resolution tips
- Glossary of moving terms
